Service Desk Engineer




IT & Digital

This vacancy has been filled and is no longer available.

Service Desk Engineer

  • Based in Harrogate
  • Up to £28,000 DOE
  • Free on site parking



Our client is one of the most well established and largest digital marketing agencies in the UK. This is a full service agency which takes a comprehensive approach to digital marketing, with specialisms in SEO, paid media (PPC & display), digital PR, CRO and content marketing, supporting both vertical and horizontal markets. Their ability to traverse across multiple sectors is due to the many internal specialisms found within its workforce, enabling the business to provide high quality, results orientated services generated through innovation and creativity.  All of this is reflected in their award-winning projects and excellent portfolio of clients.



Your role will involve working closely with the internal IT team, offering support internally within the company and providing expert technical knowledge and advice whilst maintaining a high level of customer service.  You will also have the opportunity undertake and contribute to project work within the IT team.

As part of your role, you will be required to:

  • Resolution of support tickets, 1st, 2nd & 3rd line.
  • PC and Laptop configuration.
  • Printer and Copier configuration and support.
  • Ensure Service Desk calls are owned and brought to a conclusion.
  • Ensure all incidents are recorded on our client’s service management platform.
  • Work closely with junior members of staff to help guide them, acting as an escalation point when required.
  • Escalate issues to the relevant team member when appropriate.
  • Maintain a positive working relationship with our internal clients at all times to promote our excellent service.
  • Meet specific service level agreements.
  • Provide technical service desk support as appropriate to all clients.
  • Ensure high standards of customer services are maintained.
  • Ensure that correct procedures are consistently followed.
  • Ensure that relevant and current information is documented on our client’s service management platform.
  • Assist the Service Desk Team Leader with improvements to existing and introduction of new processes and procedures.




  • Excellent organisational and communication skills.
  • Excellent troubleshooting skills.
  • Methodical approach to problem solving.
  • Understanding of ITIL.
  • Awareness of Microsoft operating systems and Office suite.
  • Awareness of Office 365 platform.
  • Strong networking skills.
  • Working knowledge of Microsoft Server platform.
  • Awareness of Cloud services.
  • Interest and enthusiasm for emerging technologies.



This is a fantastic opportunity for a technical minded and skilled individual looking for a career opportunity within a well-established company with a warm and familial like culture. To apply, please submit your CV to Alternatively, to discuss this futher please call on 0113 332 0678.

Dear Applicant, we thank you for taking an interest in the role advertised. We would like to confirm that each CV received is read thoroughly by a trained consultant.  If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application please feel free to contact us directly.

With regards to the ongoing Coronavirus (COVID-19) situation, like all responsible businesses we are continuing to monitor the situation and to act in accordance with Government guidelines. Please note however, that we are still fully operational and are working very closely with our employer and candidate clients to ensure that resourcing and job sourcing requirements continue to be met.  In the interests of health and safety, we will continue to carry out all forthcoming interviews with our candidates via video interview until further notice. If you have any questions or concerns whatsoever during this difficult time, please do not hesitate to contact us on our usual numbers. We are here to support you

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