Senior Marketing Customer Success Manager

• Leeds Office
• Hybrid working – 2/3 days per week in the office.
• £45,000 - £55,000pa dependent on experience
• Uncapped Bonuses (up to +£20K)
• Excellent working culture and office environment
• 25 days holiday + bank holidays & holiday purchase scheme
• Employee wellness programme + cycle to work scheme
• Clear Progression route into a Strategic Account Director role!

Roles & Responsibilities:

• Manage, retain, and grow an existing portfolio of clients & develop strong professional relationships.
• Conduct regular review meetings, acting as a trusted advisor and main point of contact.
• Guide customers through the onboarding process, emphasising the value and results they should achieve with its consistent usage.
• Work with clients on their strategies acting as a proactive consultant, developing bespoke campaigns based on their specific needs, requirements, and business goals.
• Examine clients’ existing audience segmentation and customer journeys, identifying opportunities to develop innovative and personalised stages to increase engagement.
• Use the data/reporting within the platform to offer clients insights into the results of their campaigns.
• Identify optimisation/amendment opportunities to improve campaign results offer updated strategies to increase engagement and their ROI.
• Support customers in working towards best practice.
• Gather client feedback on processes and product improvements/pain points and liaise with internal teams to action with the aim of retaining customers.

Skills & Experience:

• 5+ years of experience in a Senior Customer Success / Senior Account Manager or similar role within the Marketing Sector.

*or*

• Experience working client-side / internal specifically on eCRM, Marketing Automation, Data Integration, web-tracking.
• Experience managing circa 30-40 BlueChip/Enterprise size clients with varying communication/attention requirements.
• An authentic customer centric approach to account management with a commercial mindset is essential.
• Excellent communication with a consultative approach to customer engagements.
• UK resident with unrestricted rights to work in the UK.