Customer Success - Accounting Software

• Hull – Hybrid working model
• £23,000 - £27,000 pa DOE + Commission
• Free On-Site Gym
• Cycle to Work Scheme
• Regular Social Events
• Additional Benefits & Discounts
• It is essential this candidate has experience/knowledge of accounting/finance.

Due to the nature of our roles, candidates must be a UK Resident residing within Hull and surrounding areas. Please note we cannot offer visa sponsorship for overseas candidates.

Responsibilities…

• Assist with the onboarding of new clients onto the software platform.
• Build and maintain strong relationships with clients.
• Conduct regular review meetings with clients.
• Conduct occasional testing of the product, identifying any recurring issues within the software.
• Suggesting improvements/changes for the development team.
• Act as 1^st line support, answering & resolving queries, whilst keeping clients up to date.
• Proactive account management of client base, showing them existing and additional product features that will improve efficiencies and increase their return on investment.
• Assistance with client use of the platform, using your existing knowledge of accounting to help customers with inputting invoicing and billing to get the correct results.

Skills & Experience…

• It is essential this candidate has experience/knowledge of accounting/finance.
• It is essential this candidate has B2B customer service experience.
• Business & Finance/Accounting Undergraduate or Post-Graduate degree, or Account Manager/Customer Success role within FinTech is desired.
• Excellent communication skills, both written and verbal (telephone, email, video).
• Highly computer literate, with a tech-savvy and data-focused mind-set.
• Ability to influence, liaise, and communicate with stakeholders at all levels.
• UK resident and unrestricted right to work in the UK.

OUR CLIENT

Our client is part of a large family-owned group of companies who look to create and grow stable businesses for future generations. Their latest innovation enters the FinTech space with a corporate payments’ solution aimed at supporting businesses both financially and environmentally. They offer a complete expense management service that focuses on creating a more simple and sustainable way of managing employee expenses. This opportunity will allow the suitable candidate to develop their career alongside a company with ambition to scale across Europe this year.

CANDIDATE BRIEF

We’re searching for a candidate with a dynamic, outgoing, personable nature who’s looking to further their career within the FinTech industry at an established yet innovative organisation. You will have a solid understanding of accounting procedures, a tech-savvy mind-set, and excellent customer service skills. Whether you want to eventually lead a team, develop into an international key account manager, or become more technical, the opportunities are there; the role has huge potential for progression, and this is encouraged!

If you feel you are suitable, please apply today by submitting your CV to Alice@wearemarmion.com Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin.

Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant.  If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.