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This Vacancy has been filled
This vacancy has been filled, but we are always looking for candidates for similar roles. If you are looking for a 1st Line Service Desk Engineer or similar job, please contact our team or submit your CV
- £25,000
Location: Nottingham East Midlands
Our Reference: MV7774
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Key Details

We are searching for candidates to join our client’s Managed Services department as a 1st Line Service Desk Engineer. You will be responsible for handling any incidents via telephone, email, and ServiceNow case logging, diagnosing faults and completing requests within contracted SLA’s, whilst maintaining a high standard of customer service.

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Contact Alice 
about this role.
07494 454 777
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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

1st Line Service Desk Engineer

  • Nottingham – Office Based
  • £22,000 - £25,000pa DOE
  • Free on-site parking/ WorkBYTRAM discounted travel scheme
  • 26 days holiday + bank holidays
  • Excellent company benefits

Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Nottingham. Please note that we cannot offer visa sponsorship for overseas candidates.


  • Providing clients with an effective resolution to reported technical incidents.
  • Setting clear expectations of resolution timescales, highlighting the next steps, and ensuring these are in line within the SLA.
  • Maintaining accurate case notes, using appropriate templates.
  • Escalating incidents and requests to the appropriate internal or external teams ensuring the process is managed through to resolution.
  • Working alongside the departmental team to improve overall knowledge as well as contributing to improvement initiatives.
  • Working with the interfacing teams in a collaborative approach to any problems encountered whilst maintaining a positive relationship.


  • 1+ years of experience in a 1st Line IT Support role is essential.
  • Experience with using a ticketing system to log cases is desired (ServiceNow, etc).
  • An understanding of ITIL Framework is desired.
  • Degree qualified in a computer/technology hardware focussed subject.  


Is a CRN Reseller of the year winner that provides technology solutions, hardware, software, and managed IT services to a large and growing set of industry-diverse clients. As an intrinsically forward-thinking organisation, they are committed to investing in the business to ensure it continues in its upward growth trajectory and stands out from its competition.

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