Technical Customer Service Advisor

Technical Customer Service Advisor

• Leeds Based
• £25,000 pa, Dependent on Experience
• 27 Days Holiday + Bank Holidays + 4 Recharge Days (40 days in a year!)
• Progression to Level 2 (approx. 12 months)
• Enhanced Benefits Package
• Excellent Working Culture
• Fantastic Training & Induction Programme

Are you a problem-solver who loves supporting people and finding solutions?

Do you have a natural ability to connect with people and a genuine desire to provide exceptional customer support?

Do you thrive working in a fast-paced and ever-evolving environment?

Are you a tech enthusiast who loves staying up to date with the latest trends and advancements?

Are you driven to succeed and eager to build a career within an award-winning and innovative tech business?

If so, we have an exciting opportunity available!

As a Technical Support Advisor, your role will be to utilise your exceptional customer service and problem-solving abilities to provide effective and timely resolutions to our client’s customer base. You will be a ‘people person’ with strong communication skills, a passion for troubleshooting and resolving issues and a desire to build a career within an established a growing tech business. The nature of this role will require you to have a passion for all things tech. You will proactively keep up with the latest trends in the tech world; thrive working at pace and under pressure; and ultimately will be an advocate for your customers and the wider business.

We would love to hear from candidates who can demonstrate the following attributes:

• Exceptional customer service skills: A proven history of consistently delivering excellent customer service and support.
• Fantastic communication skills, both verbal and written, with the ability to build rapport with stakeholders at all levels.
• Demonstrable experience working, and thriving, in a fast-paced environment.
• A passion for tech; you will keep up to date with all the latest trends and advancements.
• Excellent research, diagnostic and troubleshooting skills, allowing you to identify solutions in order to resolve customer issues in a timely manner.
• Highly IT literate (e.g., Microsoft Office, CRM’s, Operating Systems, Databases).
• The ability to take responsibility and ownership of your troubleshooting and problem-solving process.
• Excellent organisational skills with strong attention to detail, able to manage your workload and multitask effectively in what can sometimes be a high-pressured and time-sensitive environment.
• The ability to prioritise and manage a high workload of open cases and endeavour to exceed customer expectations by overachieving on set SLA’s.
• A strong team player, with an ability to work independently.

OUR CLIENT

Our client is an award-winning and growing tech business whose innovative software is making a big impact in driving business efficiency to multiple sectors. Alongside developing their Job Management software, this business has established a fantastic working culture, and in this role, you will be reporting into a manager who has become renowned for their exceptional coaching and mentoring ability.

This is a fantastic opportunity for customer focused individuals with a passion for tech, to join a dynamic business where you will take a business-critical role and be given the tools to succeed and further develop your career. If you feel you are suitable, please apply today by submitting your CV to jonny@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.