Operations Coordinator

• Up to £28,000 pa, dependent on experience
• Boroughbridge Office Based (Must be able to drive)
• Enhanced Pension Scheme
• Health Shield Plan
• Additional Company Benefits

The Role

This is a varied and challenging role where you will be joining a highly collaborative team and provided with exceptional support, training, and guidance. In the role, you will be responsible for ensuring customers maintenance needs and expectations are met. You’ll achieve this by managing engineers’ workloads, from scheduling planned maintenance and servicing through to reacting to urgent callouts. Alongside this, you will establish excellent relationships with customers and engineers alike.

Key Responsibilities:

• Scheduling engineer’s workload; planned preventative maintenance & routine servicing, callouts, and any additional works.
• Responding to callouts from customers; providing estimates for completion, planning of engineers, and rearranging any disrupted works to accommodate.
• Undertaking quotation of jobs; including any additional works required & service contract options.
• Managing, building, and maintaining strong relationships with customers.
• Liaising with customers and engineers ensuring all parties are kept updated on any work amendments and are equipped with correct products and stock to complete required works.
• Updating all internal CRM systems, ensuring data is up-to-date and accurate.

The Candidate

Our ideal candidate will be an organised and pro-active individual who will thrive working in a fast-paced environment. You will have prior experience in an operational support role, preferably planning or scheduling, however the ability to manage an ever-changing workload effectively whilst ensuring accuracy and an eye for detail are crucial. You will be motivated to exceed expectations and confident in engaging with internal and external stakeholders, whilst building strong effective relationships.

Key Skills:

• 2+ years’ operational support experience, ideally within a scheduling or planning capacity.
• Solid understanding and experience using IT systems, preferably Microsoft Dynamics & NAV.
• 2+ years’ experience of delivering excellent customer service and building/maintaining strong relationships.
• Excellent communication skills, both verbal and written, with the ability to liaise with stakeholders at all levels.

Our Client

Our client is a global specialist in the design, manufacture, installation, and maintenance of fire suppression systems for mobile and static plant and machinery. With almost 3 decades of experience spanning globally, their systems protect over 100,000 assets in some of the world’s most challenging and high-risk environments.

If you feel you are suitable, please apply today by submitting your CV to jonny@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Jonny McPartland or Matt Pallister directly on 07375 675 049 / 07943 710 160 / 0113 332 0678.