Marketing Customer Support

• Leeds Office
• Hybrid working – 3 days per week in the office.
• £23,000 - £25,000pa dependent on experience
• Excellent working culture and office environment
• 25 days holiday + bank holidays & holiday purchase scheme
• Employee wellness programme + cycle to work scheme

Your responsibilities will include…

• Work within an established support team and provide guidance to the client base on the business’ marketing automation platform.
• Respond to incoming requests and issues reported via; chatbot, telephone, or ticketing system.
• Escalate any issues where necessary to 2^nd/3^rd Line support team.
• Liaise with the appropriate account manager when opportunities are identified to increase customer retention for the business, and satisfaction of the platform.

Skills & Experience:

• Customer Service experience with a Marketing, Business, or related degree.
• Excellent communication skills, both written and verbal.
• Experience working with ticketing systems/software and/or chat function is desired.
• Knowledge/understanding of HTML or SQL is desired.
• UK resident with unrestricted rights to work in the UK.

Our Client:

Our client is the creator of one of the UK’s fastest growing revolutionary marketing automation platforms, born from the understanding that there is no one size fits all. The platform allows businesses to create, manage, and execute marketing campaigns; automating the process to increase audience engagement and drive leads, all whilst reducing the internal time and effort required. The culture is at the heart of the business strategy and has been carefully nurtured over the years, resulting in an energetic, inclusive, and forward-thinking environment.