Customer Support Advisor

Customer Support Advisor

• Based in Leeds
• £21,000 (OTE up to £24,000 pa)
• Performance bonus
• Supportive Working Culture
• Wellness Webinars
• Internal Career Progression
• 25 Days Annual Leave + Bank Holidays

We are searching for an individual to join our client’s customer support department, you will be liaising with third party engineers; managing their diaries and resolving any issues they may face while on site or out on the road.

Your key responsibilities will include:

• Assisting customers with the resolution of any technical issues via telephone, email, and live web chat.
• Logging all communications and customer support cases using the CRM.
• Managing all coordination and communication of updates between the customer and all parties.
• Promotion of new and existing products to our customers where applicable.
• Offering a complete after-sales service to our customer base over the phone and via email.

SKILLS & EXPERIENCE

• Two or more years’ experience working in a high-intensity customer service environment such as a call centre or retail space.
• Experience handling and resolving complaints as a primary function of a previous role.
• Experience working toward targets
• Good geographical knowledge of the UK would be advantageous.

OUR CLIENT

Our client is an established provider of simple and effective market leading technology systems for their industry sector. Customer support and technical innovation is at the forefront of what it does and has allowed the business to maintain an excellent reputation which has resulted in the business being voted the UK’s number one system in their marketplace.

If you are interested in learning more about this opportunity, then please apply today or contact Julian Williams on the number listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.