Contact Centre Executive

• £22,500 per annum
• 24 days holiday + Bank Holidays
• Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
• Hybrid working option (3 days in the office)

THE ROLE

The successful candidate will be responsible for supporting our client’s automotive manufacturer dealer networks by managing service bookings and conducting post-service and sales follow up calls.

Key responsibilities include:

• Making outbound calls on behalf of dealerships to their customers to secure service bookings and sales appointments
• Confirming bookings with individual dealerships.
• Accurately updating customer information in the Customer Relationship Management (CRM) system.
• Working towards and achieving daily, weekly, and monthly targets and KPI’s.
• Maintaining and strengthening the relationship between client and customer.

SKILLS & EXPERIENCE

Our ideal candidate will have effective communication skills, telephone confidence, a genuine ability to connect with individuals, and a commitment to delivering outstanding customer service. This role is likely to suit someone from a hospitality or retail background searching for a move into commercial environment.

• Exceptional communication skills with an ability to build rapport and provide excellent customer service.
• An enthusiastic and self-motivated mindset.
• Organised with strong attention to detail and an ability to follow process.
• IT literate.
• Confident when communicating over the telephone.
• Are a UK resident and unrestricted right to work in the UK.

OUR CLIENT

Our client is a leading Brand Experience Agency offering tailored outsource services to its diverse client base. They are motivated to elevate their clients' brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. This role offers a unique opportunity for an entry-level individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within a growing ethical business.