Business Systems Consultant

Business Systems Consultant

• Based in Leeds
• Flexible Hybrid Working – 2 Days Homeworking
• Up to £35,000 pa, dependent on experience
• Excellent Development Opportunities
• Employee Health Cash Plan

THE OPPORTUNITY

This is an exciting opportunity for a customer service-focused implementation consultant with a passion for technology to join a growing ERP integration provider. In this role, you will be responsible for providing business-critical support to customers, focusing on the product and its implementation.

Your key responsibilities will include:

• Providing excellent customer service and support to all clients throughout their implementation phase.
• Supporting our client’s integration solutions installation process and its surrounding technologies.
• Logging new calls and resolving queries whilst liaising with 2^nd line support team.
• Completing project admin, as and when required.
• Raising licenses and quotes.
• Updating Salesforce with relevant PO, Schedules, and TaskRay.
• Collaborating with multiple internal teams, including Support, Development and Consultancy teams.
• Liaising with Technical Support for XSLT for data mapping, TCP/IP based protocols and SQL queries.

We would love to hear from candidates who possess…

• Demonstrable experience of supporting business-critical back-office software in a customer-facing environment.
• A good understanding of end-to-end support processes.
• Solid understanding of sales order processing.
• Excellent interpersonal skills.
• Exceptional customer service skills and ability to build rapport effectively.

Candidates with an understanding of the below would be desirable, however not essential:

• Experience supporting or utilising ERP solutions, specifically in supply chain aspects.
• Understanding of EDI standards
• Basic understanding of SOAP and REST web services.
• Understanding and experience with XML and XSLT language, along with XPATH.
• Demonstrable experience in basic SQL Server queries.

OUR CLIENT

Our client is a well-established provider of integration software and services, who have developed a fully adaptable solution, designed to integrate systems, improve efficiency, and increase productivity of their client’s businesses. Their solution focuses on connecting multiple technologies to facilitate quick data exchange in order to automate workflow and streamline their clients’ operations. Due to their organic growth, we are now searching for a Support Consultant to join their growing team with the aim of achieving their ambitions to become the go-to integration partner for the ERP market.

This is an exciting opportunity for someone with exceptional customer service skills and a passion for technology that is looking for the next step in their career. If you feel you are suitable, please apply today by submitting your CV to jonny@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0161 960 0376.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly