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This Vacancy has been filled
This vacancy has been filled, but we are always looking for candidates for similar roles. If you are looking for a Customer Experience Agent or similar job, please contact our team or submit your CV
- £23,500
Location: HarrogateYorkshire & the Humber
Our Reference: MV7932
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Key Details

The successful candidate will be responsible for supporting our client’s consumer finance networks by providing personal contract hire arrangements for a range of lucrative businesses.

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Contact Matt 
about this role.
07943 710 160
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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Customer Experience Agent

We are searching for a confident individual with excellent communication skills to join a connected outsourced agency provider as a Customer Experience Agent, based in Harrogate.

  • £23,500 per annum
  • 24 days holiday + Bank Holidays
  • Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
  • Hybrid working option (3 days in the office)


Your key responsibilities will include:

  • Responding to enquiries via email and via internal systems such as Carwow.
  • Answering inbound customer calls.
  • Completing credit checks accurately and in a timely manner.
  • Executing all administration tasks with high attention to detail.
  • Confidently using software such as Salesforce and CHOL.


Our ideal candidate will have excellent communication skills, telephone confidence, a genuine ability to connect with individuals, and a commitment to delivering outstanding customer service. This role is likely to suit someone from a hospitality or retail background searching for a move into commercial environment.

  • Experience in a customer-facing environment, such as retail or hospitality.
  • Exceptional written and verbal communication skills.
  • Ability to adapt, manage, and meet deadlines.
  • Excellent organisational skills, with a high level of attention to detail.
  • The ability to understand the needs of the customer and the company.
  • The ability to take ownership and demonstrate resilience in all aspects of your work.
  • Are a UK resident and unrestricted right to work in the UK.


Our client is a leading Brand Experience Agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients' brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.

This role offers a unique opportunity for an entry-level individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within a growing ethical business.

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