Customer Experience Agent

We are searching for a confident individual with excellent communication skills to join a connected outsourced agency provider as a Customer Experience Agent, based in Harrogate.

• £23,500 per annum
• 24 days holiday + Bank Holidays
• Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
• Hybrid working option (3 days in the office)

THE ROLE

Your key responsibilities will include:

• Responding to enquiries via email and via internal systems such as Carwow.
• Answering inbound customer calls.
• Completing credit checks accurately and in a timely manner.
• Executing all administration tasks with high attention to detail.
• Confidently using software such as Salesforce and CHOL.

SKILLS & EXPERIENCE

Our ideal candidate will have excellent communication skills, telephone confidence, a genuine ability to connect with individuals, and a commitment to delivering outstanding customer service. This role is likely to suit someone from a hospitality or retail background searching for a move into commercial environment.

• Experience in a customer-facing environment, such as retail or hospitality.
• Exceptional written and verbal communication skills.
• Ability to adapt, manage, and meet deadlines.
• Excellent organisational skills, with a high level of attention to detail.
• The ability to understand the needs of the customer and the company.
• The ability to take ownership and demonstrate resilience in all aspects of your work.
• Are a UK resident and unrestricted right to work in the UK.

OUR CLIENT

Our client is a leading Brand Experience Agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients' brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.

This role offers a unique opportunity for an entry-level individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within a growing ethical business.