Support Consultant

We are searching for a Support Consultant to join a leading provider of integration software and services in Leeds.

Key Benefits:

• Up to £35,000 pa, dependent on experience
• Flexible Hybrid Working
• 4.5 day working week – 33.75 hours
• Excellent Career Development Opportunities
• Employee Health Cash Plan

The Role

In this role, you will be responsible for providing business-critical support to customers, focusing on the product and its implementation. You will work on support tickets, liaise with customers, and collaborate with development and implementation teams. You will possess excellent customer service skills and be passionate about technology.

Key Responsibilities:

• Logging new calls via Freshdesk and resolving queries, whilst liaising with 2^nd line support team.
• Raising licenses and quotes.
• Updating Salesforce and TaskRay with relevant PO and schedules.
• Supporting client’s software installation process, upgrades and surrounding technology.
• Dealing with SQL queries.

Key Skills:

• Experience of supporting business-critical back-office software in a customer-facing environment.
• A good understanding of end-to-end support processes.
• Solid understanding of sales order processing.
• Demonstrable experience in basic SQL Server queries.
• UK resident and unrestricted right to work in the UK.

Desirable Technical Skills:

• Experience supporting or utilising ERP solutions, specifically in supply chain aspects.
• Understanding of EDI standards.
• Basic understanding of SOAP and REST web services.

Our Client

Our client is a well-established provider of ERP integration software and services, who have developed a fully adaptable solution, designed to integrate systems, improve efficiency, and increase productivity for their clients.

If you feel you are suitable, please apply today by submitting your CV to jonny@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.