Repairs and Maintenance Scheduler

Repairs and Maintenance Scheduler

• Harrogate
• £21,000 – £24,000pa DOE
• Free on-site parking / Excellent transport links

CANDIDATE BRIEF

The successful candidate will take responsibility for managing reactive repair requirements across our clients’ properties; liaising with the regional management team of housing support officers and maintenance technicians ensuring all work is completed in a timely manner and within service level agreements. As a result of this varied workload, our ideal candidate must be highly organised and efficient with exceptional customer service skills.

KEY RESPONSIBILITIES

• Act as the first point of contact for clients and third-party vendors, logging all reported issues via the in-house system.
• Manage both reactive and planned works through to completion ensuring they are delivered within set KPIs.
• Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory standard and within issued KPIs.
• Work with finance team to ensure matchup between Issue References and PO’s.
• Ensuring any complaints are escalated to the appropriate manager.
• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and the senior management team.

SKILLS & EXPERIENCE

• Demonstrable customer service skills.
• Previous experience in a similar role or within a busy helpdesk environment.
• Prior knowledge of facilities management/trades experience would be beneficial but is not essential.
• IT proficient including Microsoft packages.
• Excellent communication skills, both written and verbal.
• Ability to build relationships with stakeholders at all levels.

OUR CLIENT

Our client is a market leader within the supportive housing sector, providing innovative and invaluable solutions for their clients. Their expertise covers facilities management, health & safety, property management as well as soft-services resources. Partnered with nationwide registered charities and providers, they are committed to providing high quality support to their tenants to promote their independence and enhance their wellbeing.

This is a fantastic opportunity to join a company that prides itself on its culture and has strong growth and improvement plans for 2023. If you believe that you have the suitable skills and experience, please apply today by submitting your CV. If you would like to discuss the opportunity further, please contact Alice McGlaughlin or Sophie Grazier on 07494 454 777 | 07956 214 241 | 0113 332 0678. 

Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.