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- £50,000
Location: HarrogateYorkshire & the Humber
Our Reference: MV8308
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Key Details

Our client is a multi-disciplined agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.

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Contact Janet 
about this role.
07974 366 140
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Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. 

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. 

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Operations Manager - Outsourcing Environment

  • Based in Harrogate
  • £40,000 - £50,000 pa DOE + Bonus
  • 24 days holiday + Bank Holidays
  • Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
  • Hybrid working available (3 days in the office)
  • It is essential that applicants have experience within an Outsourcing Environment or similar.

Our client is seeking an experienced Operations Manager to join their leadership team, this is a business-critical role, and the successful candidate will oversee and optimise the operational aspects of all areas within the organisation. Reporting directly to the Managing Director you will be responsible for ensuring the smooth and efficient execution of sales processes, driving performance, and maintaining a high level of client satisfaction.


  • Provide strategic leadership and direction to the management team, ensuring alignment with the company's overall goals and objectives.
  • Develop and implement efficient operational processes to maximise productivity and achieve business targets.
  • Lead by example, motivate, and develop a high-performing management team.
  • Where necessary act as a key point of contact for clients and collaborate to understand their requirements, tailoring operational strategies accordingly.
  • Implement performance metrics and KPIs and an analyse data and trends to identify opportunities for improvements.
  • Continuously evaluate and refine operational processes to enhance efficiency and effectiveness.
  • Work closely with cross-functional teams to implement process improvements and drive innovation.
  • Manage resources effectively, including staffing levels, training, and technology tools to optimise operational performance.
  • Collaborate with the MD and SLT to develop and manage the operations budget.
  • Provide regular and transparent reports on operational performance to the MD.


  • Operations Management experience within an Outsourcing Environment or similar.  
  • Demonstrated experience in process optimisation and performance management.
  • Budget management experience is essential.
  • A good standard of education and someone who invests in their personal development through self-learning.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • A UK resident with unrestricted rights to work in the UK.

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